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spnsored by: www.tekom.de
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Speakers
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Leo Adank, Thesus
TI
After finishing the education for ‘Illustrating and advertising’ Leo
Adank started in 1987 as a technical illustrator. In the nineties he developed
himself from an illustrator into a document designer/ illustrator in the area
of user manuals and quick reference guides for professional appliances. In 1998
he started his own agency for visual instructions, technical illustration &
animations and electronic documentation, Thesus Talking Image, located in the
most industrial area of the Netherlands, Eindhoven. From 1998 he also started
to develop and create visual manuals for consumer and professional products.
Leo Adank is member of
TC-associations like STIC (NL), Tekom (D) and STC (USA) and former board member
of STIC, TC Europe and INTECOM.
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Dr. Martin Böcker,
Siemens Industrial Solutions & Services
Dr. Böcker studied
Psychology and Linguistics at the Technical University in West-Berlin and at
Exeter University, England. After working for SEL Alcatel and the
Heinrich-Hertz-Institute in Berlin working on user interfaces for
telecommunications systems, he joined Siemens ICM in 1997 where he became head
of the Siemens ICM Competence Center for User Interfaces and User Guides
in 2002. From 2005 onwards, Dr. Böcker was responsible for software and
hardware product innovations at BenQ Mobile in Munich. In 2007, Dr. Böcker
re-joined Siemens AG where his is now head of documentation of Industrial
Solutions and Services, Infrastructure and Logistics.
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Marco
Mauri, Dekra Italia
44 Year’s
old
Married , three children
Graduated as technical expert
German, French and English speaking.
1)10 years : Moto Guzzi as R&D manager, (
homologation expert ww)
2) 7 years TÜV Italia (TÜV SÜD Subsidiary) automotive
manager
3) since 2007 General Manager
DEKRA Automotive Services srl
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Prof.
Jürgen
Muthig,
tekom
Jürgen is responsible for the Technical Communication programme at
Karlsruhe University of Applied Science. Before, he worked as a consultant,
specialised in standardisation concepts. Together with Prof. Robert
Schäflein-Armbruster he developed the standardisation and structuring method
named “Funktionsdesign”. He has been active in tekom for many years and is a
renowned expert for document structuring. Since January 2008 he is President of
tekom.
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Marco Pierani, Altroconsumo
Marco Pierani is Chief of the Public
Affairs Office of Altroconsumo.
After few
years spent working as lawyer mainly on Internet law, e-commerce, and telecommunication;
in 2002 Marco Pierani joined Altroconsumo - www.altroconsumo.it – the Italian most
representative consumers association, following in particular Telecommunication, Internet
and Intellectual Property related issues, as well as other Utilities Sectors (Energy, Transport, Postal
services, etc).
From 2007,
he is Chief of the Public Affairs Office at Altroconsumo. He maintains contacts
with Regulatory Authorities, Italian and European competent administrations,
and with operators. In representing consumers’ interests at Parliamentary and
Governmental level he participates in hearings and constantly intervenes in
conferences and round tables.
Mr Pierani is member of the Working Group on competition issues of the European
Consumer Consultative Group - DG SANCO European Commission as well as of the
Special Commission on Intellectual Property and New Technologies at the Italian
Ministry of Culture. He is also member
of the Editorial Committee of the quarterly review Consumatori, Diritti e Mercato.
Marco
graduated in Law at the University of Bologna and holds an LL.M. in European
Business Law from the University of Nijmegen (NL). He is author of numerous
articles on the topic of Internet, e-commerce, telecommunication and
consumers protection.
He is Member of Circolo dei Giuristi
Telematici and On-line Mediator
at Risolvionline of the Milan Chambre of Arbitration.
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Prof. Dr. Peter
Purgathofer, Technische Universität Wien
Peter Prgathofer is
researcher in the field of design of information and communication systems,
addressing both theoretical and practical questions. areas of application are
interactive technologies, new forms of interaction, elearning and digital
games. he also works on the mutual influences of society and technology,
researching questions such as the vulnerability of the information society,
privacy and copyright.
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Dr. Ottavio Ricci,
COM&TEC
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Univ.-Prof. Dr.
Hanna Risku, TCeurope
Full professor for Applied Cognitive Science and Technical
Communication; Vice Rector for Academic Affairs and Head of the Department for
Knowledge and Communication Management at the Danube University Krems, Austria.
Lecturer at the University of Vienna, University of Applied Sciences
Wiener Neustadt, University of Skövde/Sweden, University of Granada/Spain and
University of Tampere/Finland. Further studies of Open and Distance Education
at the University of Gothenburg, Sweden.
President of the European Society for Technical Communication
(TCeurope). Head of International Relations at tekom e.V., Subst. General
Secretary of the Austrian Society for Cognitive Science (ASoCS), Member of the
scientific committee of the Institut für Wissensorganisation (IWO), jury member
at various journals, funds and awards.
Studied at the University of Tampere, Finland, and at the University of
Vienna, Austria.
Research areas:
- Cognitive Scientific foundations of
communication
- Situated Cognition
- Computer-Supported Cooperative Work, Usability
- Knowledge Management
- Intercultural Communication
- Translation as cooperative text design
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Gianpaolo
Riva, M.T.E.
Graduated as engineer.
With the company MTE I'm involved as adviser for
automotive companies as Dekra, Magneti Marelli, FL Selenia, Yamaha, Ducati.
MTE is specialised in
development of automotive technical information, and its sharing also by
training, manuals and internet projects.
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Miel de Schepper,
Trisoft
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Minna Vänskä, Nokia
Experience
Customer Interface Manager at Nokia
since January 2008 - Present:
Working as a Customer Interface Manager.
Responsible for end user feedback, usability testing, surveying, and improving our quality.
Senior Technical Writer at Nokia
from January 2000 - December 2007:
Working in numerous Nokia Multimedia
(previously Imaging Business Unit) product programs as a Senior Technical Writer, responsible for
developing and writing user guides, get started guides, and helps. Participated in numerous end user
studies focusing on improving instructions and visuals.
Technical Writer/Localisation
Coordinator/Publishing coordinator/Student at Nokia from January 1997 - December 1999:
While studying at the University of
Tampere, I worked part-time at Nokia in various roles and in various projects.
Education
1994 – 2000 University of Tampere:
MA, English Philology. Secondary subjects: Information studies,
Journalism and Mass communication, Multimedia, Audiovisual culture. I attended the Technical Writing program in
1997. I wrote my thesis in
co-operation with the department of Translation Studies and Nokia: From linear
to non-linear - On the adaptation of hypertext, usability, and minimal manual
studies to the production of hypertext user guides.
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